See What Our Customers Have to Say
“In December 2015 we contracted with Alpha Alarm to install a new digital video surveillance system at the Benicia Police Department. We had several old coax cameras to replace and requested several new locations for digital cameras. It was, also, a requirement of Alpha Alarm to tie in an existing Access camera into their new system. We requested and received a quote for a backend system which would handle storage of our video for approximately nine months. The backend would allow for client viewing and our Records Clerk to make copies of videos in a standard format for our District Attorney’s Office. At the last minute, our cable vendor fell through. Loren and his team stepped up, with less than a week’s notice, to cable the entire project.
Alpha Alarm installed eighteen new digital cameras and an exaqVision back-end storage/client system. They tied our existing Access camera into the new system seamlessly. All of the work was performed professionally and on time. Alpha’s crew is very accommodating and helpful. They will be as hands on need be or allow local IT to install the clients, etc. Loren was readily available, after the install, for the small issues that come up within any project. I would recommend Alpha Alarm to any agency looking to replace cameras or install a new system”
“In early 2016, I was referred to Mr. Loren Dougherty and his company by the San Rafael Police Department. Based on their positive feedback and existing contract with the City of San Rafael, I contacted Mr. Dougherty to provide me with a quote for a custom made IP Camera System for a secured police department building and additional secured office buildings and corporation yard. Mr. Dougherty contacted me immediately and met me on site within a few days. Mr. Dougherty was very professional and accommodating from day one until present. He was flexible with our departmental standards and found a way to satisfy all needs.
To this day, Alpha Alarm & Audio Inc. remains consistent with assisting members of my agency with troubleshooting minor issues and tweaking customer settings. Overall, I am very pleased with the service and experience I had with this company.”
Sergeant Rico T.
“I can not say enough about the service and features that Loren provides. I have never enjoyed having an alarm system, but after Alpha Alarm came out and installed at my new office, I played with it for over an hour. I love being able to turn off my alarm from my phone and track everything. It even lets me know if someone hasn’t set the alarm by closing time! So great! If you are even the slightest bit unhappy with your current alarm company, please call Loren, today.”
“After encountering an issue with the fire sprinkler system at our Napa business location, we learned that we also had a faulty fire alarm system and malfunctioning exterior strobe lights. These issues caused us to fail our inspection. We made the mistake of contacting the first alarm company to come up on an Internet search, which led to a frustrating 6-month long series of repairs that didn’t even fix the problem.
As soon as I contacted Alpha Alarm (who was recommended), someone was sent out within a couple days, the issue was fixed in two hours, and the faulty portions of the system were repaired later that week (due to parts needing to be ordered). He completely fixed our system! We passed the inspection soon after and are now in compliance.
This is a company that I would recommend to family and especially to fellow business owners. They are honest, reliable and the quality of their work is incredible (I can say this based on past experience with other companies). Most importantly, they were sensitive to time constraints that we were under. As a business owner, responsiveness and timely completion of repairs is everything.”
“I initially heard of Alpha Alarm & Audio through PDF Tactical who Alpha Alarm is powered by.
Our Installers name was Jake Reynolds who came to our home, on time, with a wealth of knowledge pertaining to our new 2 gig security system.
He was so thorough with the installation process and explained every detail of how everything works as well as demonstrated how user friendly it is.
Not only was Jake extremely knowledgeable but personable too. No question was too dumb or inane to answer. He made both my sister and I feel comfortable navigating our new system with ease and confidence.
If you are in the market for a new security system, please contact Alpha Alarm/PDF Tactical and ask for Jake Reynolds who goes above and beyond his job title to make sure his customers are 100% happy.
My sister and I would definitely do business with them again.”
“I have a large family that includes three teenage girls. After a few unexplained instances left us uneasy about the safety of our house, we called Alpha Alarms to get a system to set our minds at ease. His original quote was more than satisfactory, and his prompt service, professional attitude and the final product was above and beyond my expectations, far exceeding my personal experience with several other alarm companies over the past twenty years. The installation and final “look” of the system was also amazing looking. I am 100% satisfied with Alpha Alarms and would highly recommend him to anyone looking to add or upgrade their security system.”
“We recently hired Alpha Alarm at our business for fire & security monitoring as well as camera installation. I am so happy with this company’s knowledge of product, customer service, pricing and all around care for the relationships built with their clientele. Choosing Alpha Alarm for your home or business would be the best choice possible.”
“I can not say enough about Loren and Alpha Alarm & Audio. They came an installed a state of the art alarm system today and they did it with an awesome attitude and took care of me every step of the way. If you are in need of an alarm system or even if you already have one (especially if you are stuck with ADT) you owe it to yourself to call them.”
“Loren at Alpha alarm has done several audio and security projects in our home over the years. He shows up on time, sticks to his bids, has good follow through and leaves a well-done finished project.”
“I bought a foreclosed home that has an alarm box already Alpha audio &alarm came out and within moments had my system running. I love being able to use my phone and arm my alarm, but the best part is the helpful service and quick an professional responses I have received when my system has had problems. Thank you Loren”